Privacy Policy

1. Who We Are

Silk & Peaches operates the website silkandpeaches.co.za. We are the responsible party (as defined by POPIA) for personal information collected through this website. Contact us at info@silkandpeaches.co.za for any privacy-related queries.

2. What Information We Collect

We collect the following personal information when you use our website:

• Account & order information: name, email address, phone number, and delivery address — provided when you register, checkout, or place an order.
• Payment information: we do not store card details. All payments are processed securely by PayFast (an authorised payment service provider). See PayFast's privacy policy for how they handle your payment data.
• Newsletter subscription: email address, if you subscribe to our newsletter.
• Usage data: anonymised analytics data collected via Google Analytics 4 (pages visited, time on site, general location). No personally identifiable information is sent to Google Analytics.
• Cookies: session cookies for cart and authentication, and analytics cookies from Google Analytics. You may disable cookies in your browser, though some features (cart, login) will not function without them.

3. How We Use Your Information

• To process and fulfil your orders and send order confirmation emails.
• To communicate with you about your order status or queries.
• To send newsletters and promotional emails (only if you have subscribed — you may unsubscribe at any time via the link in any email).
• To improve our website and product offering through anonymised analytics.
• To comply with our legal obligations under South African law.

4. Who We Share Your Information With

We do not sell or rent your personal information. We share it only with:

• PayFast — to process your payment (name, email, and order amount).
• Google Analytics — anonymised usage statistics only.
• Our hosting provider (Imaginet), for the purpose of operating the website infrastructure.
• Law enforcement or regulatory authorities, where required by law.

5. Data Retention

Order records and associated personal information are retained for a minimum of 5 years as required by South African tax and consumer law. Newsletter subscriptions are retained until you unsubscribe. You may request deletion of your account and personal data at any time (subject to legal retention requirements).

6. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to our legal retention obligations).
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.

To exercise any of these rights, contact us at info@silkandpeaches.co.za.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Passwords are stored as one-way cryptographic hashes and are never stored in plain text.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the date of the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

* Last updated March 2026.